Shipping policy

Dispatch

Please allow up to two to three working days for dispatch. We are usually able to pack orders much more quickly and aim to have them ready for collection/ delivery the next working day but at busy periods we may need a little longer to get your items ready. If you need your order quickly please give us a call, we will be happy to see how we can help.

Standard Delivery

We ship all products using Royal Mail Tracked 48/24 services. Where these are not available orders are sent via Royal Mail 2nd/1st Class or an alternative courier service.

The chosen shipping method is based on the order value, weight of the order and where it’s going to, but we are always careful to select the most cost effective and efficient service for our customers.

If you require your order more urgently and are unsure if the delivery options will suit you, please get in touch by phone or email in advance of placing the order.

Local Delivery

For all you lovely people local to Stokesley and Teesside, collect in store is available during our shop opening hours.

Orders for in-store collections are usually available by the next working day but if you need it on the same day, give us a call and we’ll check to see if it’s possible.

International Deliveries

At the moment we aren’t delivering internationally or to Europe but this might change in the future.

Delivery Addresses & Missed Deliveries

Please make sure the shipping address is correct. To avoid delays in receiving your order we recommend having your item shipped to a daytime or work address.

If delivery has been attempted while you were out you should receive a card with detailed instructions of how to obtain your parcel from either Royal Mail or the courier. You will have a period from date of attempted delivery to rearrange delivery – after this date your items will automatically be returned to us. If the item is returned in this way we will contact you and will need to charge for re-posting the item to you.

If an item has not been received please check that a card hasn’t been left or that the item hasn’t been left in a safe place or with a neighbour.